This example is a simple storyboard created to illustrate the key uses of a special task logging tablet PC application that could be used during usability test moderation to facilitate easy session note capture.
Storyboards are graphic organizers such as a series of illustrations or images displayed in sequence for the purpose of previsualizing a motion graphic or interactive media sequence, including website interactivity.
GOMS-KLM Digg.com Registration Process Report
This above example shows the application of GOMS-KLM to the Digg.Com registration process. The first version analyzes the project as-is with a simple use-case. The second analysis shows an improved process flow to reduce task time with he same use-case. This was created as a sample of the GOMS methodology for a class I took at Bentley.
KLM (or KLM-GOMS) stands for Keystroke-Level Model, a hard science approach to human–computer interaction (HCI), based on CMN-GOMS. The Keystroke-Level Model is an 11 step method that can be used by individuals or companies seeking ways to estimate the time it takes to complete simple data input tasks using a computer and mouse.
Primary and Secondary User Persona Examples
Personas are fictitious characters that are created to represent the different user types within a targeted demographic that might use a site or product. Personas are most often used as part of a user-centered design process for designing software or online applications, in which the goals, desires, and limitations of the user are considered when designing the product. The above link provides a pdf with a primary and a secondary user profile I created while working on the FalconNet project for Bentley University.
Bentley FalconNet Usability Study Report
Bentley University created FalconNet as a tool for students, alumni and potential employers to connect with one another inside the Bentley domain. Unfortuantely due to a plethora of usability issues early adoption was somewhat lacking. As a result the school requested a usability study be conducted to weed out the main issues for both student and alumni users to try and enhance the over all user experience. The project was conducted as part of a team of students via HFIDO again while I was serving as Director of Testing & Assessment. The final report along with screenshots, usability session findings, survey results and recommendations can be viewed download with the link above.
This was an expert review that was created along with four other students as a project for Bentley’s Human Factors in Information Design Organization (HFIDO), which offers free consulting services to non-profit organizations. This, as opposed to the MEC project, was a full on review of their internal web-based reporting system for all of their locations across the country. View/download the report using the link below.
I created the attached mini-heuristic review report for More Effective Consulting (a company I have been a consultant with for the past 3 years). This was actually the first heuristic review I created on my own that was for an actual client (as opposed to classwork based ones that were done for practice). The review is based on the heuristics found at the end of the report which can be viewed in its entirety at the link below. I created this as a practice project while working at Bentley’s Design and Usability Center.