Bentley FalconNet Usability Study Report
Bentley University created FalconNet as a tool for students, alumni and potential employers to connect with one another inside the Bentley domain. Unfortuantely due to a plethora of usability issues early adoption was somewhat lacking. As a result the school requested a usability study be conducted to weed out the main issues for both student and alumni users to try and enhance the over all user experience. The project was conducted as part of a team of students via HFIDO again while I was serving as Director of Testing & Assessment. The final report along with screenshots, usability session findings, survey results and recommendations can be viewed download with the link above.
This was an expert review that was created along with four other students as a project for Bentley’s Human Factors in Information Design Organization (HFIDO), which offers free consulting services to non-profit organizations. This, as opposed to the MEC project, was a full on review of their internal web-based reporting system for all of their locations across the country. View/download the report using the link below.