------------------------------------ MICHAEL JENKINS ------------------------------------ 82 Pickens Street Lakeville, MA 02347 United States 617.851.6277 (mobile) mike.jenkins@hotmail.com http://theGuiGuru.com ------------------------------------ PROFILE ------------------------------------ Human factors and usability specialist with an MBA and background in industrial engineering. Three years experience in industrial engineering and management consulting. 18 months experience in human factors/usability consulting across the United States for companies such as Volkswagen, Staples, Tele Atlas, and Big Fish Games. Additional strengths include: • Experience working with demanding clients across a multitude of industries • Proven ability to communicate effectively with cross-functional and global teams • Established project management skills for multiple projects with teams of 5-6 members ------------------------------------ EDUCATION ------------------------------------ McCallum Graduate School of Business | Bentley College | Waltham, MA Master of Science in Human Factors in Information Design, GPA: 3.75, 05/08 Master of Business Administration, GPA: 3.71, 10/08 • Senior Vice President & Director of Operations for Graduate Student Association • Director of Testing & Assessment and Founder of Human Factors in Info. Design Organization • Founded and supervise an on campus HF consulting firm that provides free services to Bentley students, alumni and non-profit organizations • Winner of the Human Factors Organization's 1st Annual Re-Design Competition College of Engineering | Northeastern University | Boston , MA Bachelor of Science in Industrial Engineering, GPA: 3.6, 05/06 • Winner of Charles Feingold Capstone Design Award for design of ‘Universal Design of a Cellular Phone’ • Awarded honors distinction for thesis project Engineering a Better Tomorrow: Enablement in Action • Graduated Magna Cum Laude and with Engineering Honors Distinctions ------------------------------------ EXPERIENCE ------------------------------------ >>Knowledge Manager | EMC/RSA Corporation Bedford, MA | 09/07 - Present Served as knowledge manager for an MBA project in connection with a Management Consulting course with a goal of determining market readiness for data leak prevention (DLP) products throughout the EU. Key milestones included: • Conducting focused customer interviews with EU companies to determine end-user requirements and awareness with regards to DLP • Ranking EU member countries based on the overall attractiveness of their DLP markets, with consideration of EMC presence, competitor presence, and current and future regulatory factors • Creating a comprehensive strategy for deployment of RSA’s DLP product offerings into the EU, including a timeline and recommendations for implementation, product and service offerings, and strategic partnerships to present RSA with the optimum position for success in the EU DLP market >>User Experience Research Intern | Big Fish Games Seattle, WA | 01/08 - 4/08 Work independently and remotely in Waltham, MA conducting user research to support the development of a new flash based game targeted at children ages 10-19. Responsibilities and techniques include: • Planning and budgeting project scope in coordination with strict dev cycles • Development of a focused quantitative user survey to support qualitative data • Planning, recruiting, and coordinating multiple user research interviews as well as in-game field observations to gather qualitative user preference data • Generation of best practices, key features, and areas for differentiation for the genre of game in development with the goal of increasing the overall user experience >>Sr. Industrial Engineering Consultant | More Effective Consulting New England | 06/06 - Present Consult on a range of projects primarily in the healthcare and commercial manufacturing sectors throughout the New England region. Projects include: • Creating facility layouts and transition plans for plant expansion and relocation • Analyzing process flows to generate recommendation of improvements for increased efficiencies • Developing and implementing lean initiatives including lean and 5S training, lean workflows, and Kaizen improvement events • Managing firm expansion projects through cross-departmental planning and coordination >>Graduate Intern | Bentley Design & Usability Center Waltham, MA | 06/07 - 08/07 Worked as a graduate intern conducting usability tests, expert and heuristic reviews, and competitor research for a variety of products to improve overall usability and user interaction experience. Primary responsibilities included: • Working with major companies include Staples, Volkswagen, Boston area hospitals, high-end audio equipment manufacturers, and other companies across industries • Moderating and observing countless usability tests with a diverse range of products and a wide demographic of participants • Serving as the project manager and lead consultant to plan and run a series of usability test for Tele Atlas • Researching and developing in-car navigation heuristics for the review of a luxury in-car navitainment system being developed for select Ferrari and Cadillac vehicles >>Project Manager | Beth Israel Deaconess Medical Center (BIDMC) Boston, MA | 09/06 - 05/07 Served as the project manager for an MBA team project in connection with Business Process Management Course. Scope included modeling existing emergency department (ED) patient feedback systems to identify areas for improvement and to develop a real-time patient feedback process. Milestones included: • Developing a patient feedback gathering process to present to senior management with the goals of collecting real-time patient feedback • Prototyping an IT system to integrate into BIDMC’s intranet for real-time access to patient responses and providing electronic reports of ED patient satisfaction levels >>Program Manager | Microsoft Corporation Issaquah, WA | 06/05 -12/05 Served as a thought leader on a cross functional team for the Enterprise Architecture (EA) initiative within Microsoft Services IT (SIT) department. Projects included: • Serving on a four person team to develop the SIT current state business capability map, application portfolio, future state target portfolio, and migratory roadmap • Creating an application portfolio database by working across global teams identify redundant vapplications components in an effort to streamlined the SIT application by facilitating application retirements and enforcing SDLC controls • Driving the envisioning phase of a new application to stress solutions assessment and portfolio reduction as an example of efficient EA in software development • Developing standards for application portfolio management throughout SIT and other Microsoft Business Units >>Program Analyst | Microsoft Corporation Issaquah, WA | 06/04 - 12/04 Developed and implemented a centralized infrastructure of characteristics and information related to 50+ data sources that actively submitted/retrieved records from the MSO database which contains over 280 Million individual records. Key deliverables included: • Designing and presenting detailed documentation (via 100+ WebPages) on each of the processing steps’ SQL programming to create visibility into record precedence • Developing a globally leveraged step-by-step walkthrough presentation to provide a high level tutorial of record MSO record processing for training purposes >>Industrial Engineering Intern | General Dynamics, C4 Systems Taunton, MA | 01/03 - 05/04 Served as junior IE working on a wide variety of projects with the goal of improving manufacturing efficiency and plant safety. Project examples include: • Producing/implementing redesigned area layouts without disrupting production • Creating time standards to rebalance assembly lines to meet forecasted goals • Developing, revising and eliminating process specifications to improve safety and efficiency of production lines ------------------------------------ QUALIFICATIONS ------------------------------------ Software: • AutoCAD • SolidWorks • Illustrator • Photoshop • MS Project • Flash • Morae • Dreamweaver/Coldfusion • HTML • Process Model/Arena Usability: • Usability testing • Focus group moderation • Expert/Heuristic reviews • Low/Medium/High fidelity prototyping • SLA/ABS design & prototyping • Game design/prototyping • User interviews (all ages) • Brainstorming • User personas • Storyboarding • Wireframing • Ergonomics / Anthropometrics • Information architecture Engineering: • Lean manufacturing • Six Sigma process control/improvement • Facilities design / Layout • Quality control / Safety • Kaizen events • Business process modelling • Process simulation • Enterprise architecture Affiliations: • Institute of Industrial Engineers, Boston Chapter VP • Human Factors & Ergonomics Society • Usability Professionals Association • Industrial Designers of America Research: • Reliability of usability testing • Severity ratings of usability issues • Electronic Arts strategic analysis • Machine based human facial recognition • Preattentive processing in design • Metacognitive strategies and learning styles • Working memory & emotion • Multi-signal competition for attention • Interactive visualizations • Information graphics • The creative process • The decision making process • Prior knowledge effect on first person perspective video games Case Studies: • Portal • Call of Duty 4 • Halo 3 • GRAW • TRACON Academic Design Projects: • Green-T personal transportation card • Wristwatch to facilitate the use of oral contraceptives • Universally usable cellular phone • Stow-away tray table and weight shift bars